I have purchased the MInecraft , but it is showing , Your payment has not been processed ,...

Discus and support I have purchased the MInecraft , but it is showing , Your payment has not been processed ,... in XBoX Games and Apps to solve the problem; I have purchased the MInecraft , but it is showing , Your payment has not been processed , but my money was deposited... Discussion in 'XBoX Games and Apps' started by C Madhusudhan1, Jan 30, 2025 at 5:02 PM.

  1. I have purchased the MInecraft , but it is showing , Your payment has not been processed ,...


    I have purchased the MInecraft , but it is showing , Your payment has not been processed , but my money was deposited

    :)
     
    C Madhusudhan1, Jan 30, 2025 at 5:02 PM
    #1
  2. Rodrigo Oliver Win User

    I have purchased the MInecraft , but it is showing , Your payment has not been processed , but my money was deposited

    Hi MADHUSUDHAN, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    In this situation, the best course of action is to contact Support.

    Please, look for the purchase in your Transaction History.

    Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

    Then, copy the order number and contact Xbox Support.

    Please enter this link: https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  3. Christopher Revoredo Win User

    Minecraft on PC not available

    Hi there Mohamed welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Payment errors are often difficult to track down; they can happen in different steps of the payment process for a few reasons.

    Troubleshoot Purchasing

    Try your purchase on another web browser or device, and make sure that the browser is the most current version.

    Try a different payment method in the online store. There are several different payment methods available.

    Note: Payment methods may vary depending on your country.

    Use a Minecraft Prepaid Card

    If you are still not able to make a purchase, you may be able to buy a Minecraft prepaid card and use that.

    Minecraft prepaid cards can be used on a Microsoft account (that does not already own a copy of the game) and entitle the cardholder to one Minecraft license (one copy of Minecraft). 
  4. Christopher Revoredo Win User

    Minecraft java doesnt work

    Hi there Coolcatphantom welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Payment errors are often difficult to track down; they can happen in different steps of the payment process for a few reasons.

    Troubleshoot Purchasing

    Try your purchase on another web browser or device, and make sure that the browser is the most current version.

    Try a different payment method in the online store. There are several different payment methods available.

    Note: Payment methods may vary depending on your country.

    Use a Minecraft Prepaid Card

    If you are still not able to make a purchase, you may be able to buy a Minecraft prepaid card and use that.

    Minecraft prepaid cards can be used on a Microsoft account (that does not already own a copy of the game) and entitle the cardholder to one Minecraft license (one copy of Minecraft). 
  5. Francia J. Win User

    no refund still and its been 30 days and a few days

    I would like to clarify, is it showing as "refunded" on your order history? Because if yes, it means that it has been processed on Microsoft's end. Please double check the payment method that you have used to validate.
  6. Ricardo Lechuga Win User

    Minecraft Windows 10 not owned by me anymore?

    The migration process only transfer Mojang account information, that has no relationship with Minecraft windows 10, the account that redeemed the code for the bedrock edition it's the account that will have the access to it

    Your order history will show the purchase because a code redeemed it's a game purchase
Thema:

I have purchased the MInecraft , but it is showing , Your payment has not been processed ,...

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