Wrongfully received permanent ban

Anonymous131stan · Jan 30, 2025 at 4:42 PM

I have just received a permanent ban on Xbox and can no longer access even my basic games. I never use headsets, never talk to anyone online, never troll anyone on the Xbox, I can’t remember last time I played an online game, I’ve got this ban with no explanation as to why. It looks like now there is no longer an ongoing investigation and I lose all my saved games.

There was never any warning, never been in trouble with Microsoft in the past, I can’t contact anyone on the phone about it, it won’t allow me to contact anyone to enquire as to why this ban was enforced.

I have never copyrighted any games, I have never used mods because I don’t know how, I have never posted anything on YouTube about Xbox.

There are games I haven’t played on my gamertag screen when I search on Google, so I’m thinking maybe I’ve been hacked. But any advice from anyone on what to do here??

:)

Rodrigo Oliver

Hi Anonymous131stan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to visit your Enforcement page.

Please, sign-in here: https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

If the enforcement action qualifies for case review, you can select Submit an appeal to receive more info from Xbox Safety.

After you’ve completed the form, select Submit.

Good luck! I hope this helps.

Source:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

Anonymous131stan

I have already appealed

It says “This account violated the Community Standards and was subjected to enforcement action.”

But gives no details of why the ban is occurring: “Details: No details are available at this time”.

So I feel semi victimised. Like I’ve said, I don’t stream, I don’t talk to other gamers online, I don’t use mods, I don’t use headsets, I haven’t played online in a considerable time, I don’t post on Microsoft forums or post on YouTube.

The only thing I can think is my account has been hacked, and someone has used my gamertag in some negative way.

DA CRAZYKRACKER

I am so upset and frustrated! I received Compensation from an Agent and i was wrongfully banned!

Smwutches

There's no set number of suspensions that can lead to a permanent ban. You can receive a permanent ban without ever having received a suspension before.

Jesse E'

Did you receive a permanent ban or a Device ban?

Wrongfully received permanent ban