Everytime i try to renew my realm it creates a new realm. It has costed me alot of money....

I am dealing with the same issue, it has occurred to me just now.

I renewed a realm, they took the money, and I don't have my realm

I attempted to purchase minecraft realms on my switch in December. Microsoft took my coins and said "It was unable to create the realm at this time" After coming back to it I saw the error was gone however my realm was not created and nor was my
money refunded to me. Trying to contact support was fruitless as they refused to reply. Where can I contact to have my money refunded to me?

its probably just a bug

Hi

I have exactly the same issue, and it has happened twice to me now. The Realm says it has expired even though the recurring billing function charged me on the renewal date, then a few days later the realm says expired, and so I click renew and it charges me for a new realm as well. I am currently being charged for 3 realms when I actually only have 1!!!

Can someone please help.

For me I was having an issue with a realm I already had. It took the money but it wouldn’t renew. They refunded the money and then I had to start a new realm. I had to call Microsoft to get things fixed, the chat and email messages were not getting anywhere.

Hope this is useful.

Hi Samantha!

What device/platform are you using to play Minecraft?

I believe that your Realms subscription got expired before it was renewed. It would basically create a new realm.

In this case, try to create a backup or download your previous Realm and upload it to your new one.

In Minecraft for Windows, Xbox, PlayStation, Nintendo Switch, or mobile devices:

Select Edit Realm in the Realms
Select the option to Download World.

From the new Realm game settings (at the bottom of the page):

Select Replace World
Choose the backup you’ve created of your previous Realm.

Reference: https://help.minecraft.net/hc/en-us/articles/44...