Why wont Xbox app or Microsoft store let me log in

Hi there Liam A.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues getting into your account.

What is happening? Is it an error when you sign in or is it refusing your password.

If your password is wrong and don't have any of the options then unfortunately your only option is to complete the Account Recovery Form as there is currently no way to identify the true owners of the account without it. [https://account.live.com/acsr]

If you are having issues with your program itself, there can be some ways to fix it.

Network Issues
Unstable or slow internet connections can prevent you from signing in.

Test your network connection by visiting other websites or streaming content. Restart your router or switch to a different network to see if the issue persists.

Outdated Software
Running outdated versions of the Xbox app, Microsoft Store, or Windows can cause compatibility issues.
Ensure that you have the latest updates installed for your Windows operating system, the Xbox app, and Microsoft Store. You can check for updates by going to Settings > Update & Security > Windows Update.

Microsoft Account Issues
Problems with your Microsoft account, such as security settings or payment issues, can prevent login.
Visit the Microsoft Account page and ensure there are no issues, such as security alerts or payment problems. You might also want to try changing your password to see if that resolves the issue.

Corrupted App Data
Corrupt data or cache in the Xbox app or Microsoft Store can prevent sign-in.
Clear the cache for both apps. Go to Settings > Apps > Xbox (or Microsoft Store) > Advanced Options > Reset. This will clear the app's data and cache without affecting your game progress or purchases.

I shall be here for your response so I can help further. Thank you. -Lumie

It wont let me **** log in and it is really pissing me off why would i give all this money to microsoft and they wont even let me log in it is a pile of wank

Unfortunately you are right. You may also phone the support on your problem and have your security information changed. This is a security feature, so your account can not be stolen.

As it's up to you to keep your security and account information up to date, there may be no way to shorten this period.

I have checked by logging in from websit,app,microsoft account and every possible way still it wont let me access

Hello Waldo Kun

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard to your Microsoft Store keep logging off when you sign into your Xbox App. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is your Xbox App and Microsoft Store App using the same Account?
  

Based in your description, it seems like your Xbox App and Microsoft Store app is using different account. That was why when you log in to your Xbox App your Microsoft Store keep on logging Off. In this case, both App should have the same Microsoft account. Please sure as well the Xbox App, Microsoft Store app and Gaming services should be up-to-date to avoid issue moving forward.

Let us know the result and we will get back to you as soon as we can.

We look forward to your response.

Regards,



Microsoft Community Moderator