my microsoft rewards app not working and i deleted and i factory reset console and the app...

The app was discontinued in April.

Hi!

If deleting the account from the console and re-creating it doesn't work, try to reset the console to the

factory settings by selecting the "Reset and keep my games & apps" option.

Factory resetting the console without deleting apps works for a while then after a couple of days the problems come back

When I Soft Factory Reset, (Keep Games & Apps), will it delete my xbox account?

Hey Derek!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to fix this, kindly perform a factory reset keep my games and apps, here's how:

Before we proceed with your Factory reset I just want to inform you that you will only choose Reset and keep my games and apps to make sure your saved data won't be deleted permanently and also all of the accounts that are set as home Xbox will be removed and all signed in accounts will be signed out from the console.

Press the Xbox button  to open the guide.

Select Profile & System> Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

After the factory reset, check if you are able to access the Microsoft Store dashboard on your Xbox One console.

Please take your time and let me know if it works.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...