Ive been trying to get into my account and it just says try another verification method and...

Discus and support Ive been trying to get into my account and it just says try another verification method and... in XBoX Accessibility to solve the problem; Its logged me out of my account and says my password is incorrect, i cant change it because it says try another verification method, its been over a... Discussion in 'XBoX Accessibility' started by Luke Hun, Jan 30, 2025 at 4:43 AM.

  1. Luke Hun
    Luke Hun Guest

    Ive been trying to get into my account and it just says try another verification method and...


    Its logged me out of my account and says my password is incorrect, i cant change it because it says try another verification method, its been over a week since ive been able to get in and i dont know what to do anymore the online support is no help and the recover account form is no help either.

    :)
     
  2. Rodrigo Oliver Win User

    Try another verification method

    Hi ArthurBravo1, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    The Block usually lasts 24 hours.

    You can try to reset the password, to unblock it.

    Source: https://go.microsoft.com/fwlink/?linkid=2016113
  3. Alvaro A- Win User

    Try another verification method

    Hi Salah,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your verification method. To ensure that I can provide accurate information, please let me know what you're trying to achieve on your account.

    Are you trying to reset your password?

    Is your account blocked / locked?

    Since you're having issues with verification codes, this official article should be helpful for you.

    https://support.microsoft.com/en-us/account-bil...

    Regards,

    Alvaro
  4. Rodrigo Oliver Win User

    Try another verification method That verification method is currently inactive. Please try another method.

    Hi Huynh, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    In this situation, the best course of action is to fill out the Account Reinstatement form.

    Please, use this link: https://www.microsoft.com/concern/AccountReinstatement

    I hope this helps.
  5. Darhyl Amizola Win User

    Ive been trying to get into my account and it just says try another verification method and never lets me into my account. Its been a week that ive been trying, i dont know what to do anymore.

    Hi Luke! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

    Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

    Based on your description and since you mentioned that you are trying to verify your account, do you mean your account is blocked due to suspicious/unusual activity or suspension due to violation of Microsoft Services and Agreement?

    If yes, I highly recommend you submit an account reinstatement form as a last resort to unblock your account:
    https://www.microsoft.com/concern/AccountReinstatement

    You may receive the results via email within 48 - 72 hours.

    If the account has been unblocked but you are still unable to recover your account, I just want to confirm did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

    Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

    If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,
    Darhyl
  6. SincereSiren01 Win User

    Security info sign in problems

    Also when i say i didn't get the code or that i want to try another verification method it just brings me back to the same screen.
Thema:

Ive been trying to get into my account and it just says try another verification method and...

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