I need help to recover my Minecraft account

Hi Bobby! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Good evening Manuela,

When I fill out that, It forces me to put a email but i created a new account with the email that was hacked since the old account the details got changed (email and password). Adding on, i've been trying the follow up call from support for a few days and it tells me:

'We’re unable to process your request for a call back. Please try again later.'

Kind regards,

Pablo Sánchez

Hello Pablo, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear that your account has been compromised. You can try to recover the account by following some methods provided by the Microsoft interactive guide below:
https://support.microsoft.com/account-billing/h...

If none of the methods provided there worked, I'm afraid to say that's not possible to recover the account

As a reminder, please notice that no one at Microsoft can view or change the account details for you, this is for security policies

Hi Jordan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

I just want to clarify, do you mean you have forgotten/don't have access to the email address associated with your Microsoft/Minecraft account, is that correct?

If yes, to recover a Microsoft account that is linked to your Minecraft, you will need to know the email address associated with it. In this case, the only option you have is to perform the following workarounds to locate the email address linked to your Microsoft/Minecraft account according to the official Xbox website: https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

"Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.
Choose the member whose account info isn’t known.
Select the Info bubble next to the user’s gamertag.
Review the info under Account email for the Microsoft account that’s associated with their Xbox profile."

If you're able to locate the email address of your account, you can proceed with recovering it through the account recovery webform:

https://account.live.com/acsr

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello Pablo,

I would like to let you know that creating a new account by using the old email doesn't restore your progress and purchases.

Unfortunately, no one at Microsoft can make account changes. You can try opening a chat with the by clicking the “Contact support” available at the bottom of the Interactive guide. But you're going to receive the same recommendations I shared.