Call back isnt working xbox support

Kimberley James · Jan 29, 2025 at 11:52 PM

I have tried numerous times to use the call back feature to no avail as it says it says it cannot be processed. I really wish there was a contact number otherwise this wont be resolved. I dont see a live chat option either to an Xbox agent.

My Ea Fc 24 game is stuck in trial when i own the disc. Ea website forum says MS need to revoke trial licence.

:)

Rodrigo Oliver

Hi Kimberley, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try live chat, if it's available in your Region, it should work.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

I hope this helps.

KiNGG STiCkY

Not sure exactly what your problem is but i would try to hard reset the xbox and unplug the power cord from the back of the xbox also to ensure no power is running through the xbox and if that does not work i would call xbox customer support if the issue
isnt resolved

Allebas

Hi

Sorry you having these issues. It might be time to request a call back from Xbox Support and maybe call your internet provider. They help with troubleshooting too. Even though the internet is working on everything they it seems like DNS isnt with yours

.https://support.xbox.com/en-US/contact-us

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Family

It seems that this is a known issue for UK residents, (call back option doesn't work)
https://answers.microsoft.com/en-us/xbox/forum/...

In the meantime, did you tried using instead the chat with agent option?

PS: here in the public forums no one can access / modify / view account details due to privacy and security policies.

intrd

Yes, i tried:

- to delete game,

- clear cache,

- download in another removable media..

I've downloaded sonic generations(7gb) about 6 times..

Isnt work! please take my money back! i cant call to xbox support, can i contact by email?

Call back isnt working xbox support