My account is suspended over a year

Hi MenTKpto, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

When your Microsoft Rewards account is suspended, we cannot use the contact form until the suspension is lifted.

In this situation, we cannot appeal.

However, you can try to contact support using an unsuspended account and present your case.

You can submit a ticket here: https://rewards.bing.com/support

Good luck!

I hope this helps.

I is there a way i can get my account back? because my account Keralith was having this issue saying 10 years but i actually had 2 years, the account was suspended over that D":

Hello RobertEngel,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community we do not have any access or hold when it comes to account suspension .

I'm sorry to hear about your experience with your Xbox account being suspended. As a Microsoft customer support agent, I can understand how frustrating this can be. It's important to note that Xbox Live has strict rules and guidelines that all users must follow to ensure a safe and enjoyable experience for everyone.



Based on what you've described, it sounds like your account may have been suspended for violating the Xbox Live Code of Conduct, specifically the section on spamming. This includes repeatedly posting the same message or content in multiple locations, which can be seen as disruptive to the community.



I would recommend waiting for the enforcement to show up on the website and then appealing the suspension. You can do this by signing in to your account on the Xbox website and following the instructions provided. Be sure to provide as much information as possible and explain your situation clearly and concisely. You can also check this link for guide: Xbox Support



In the meantime, I would suggest reviewing the Xbox Live Code of Conduct to ensure that you understand the rules and guidelines. This can help prevent future suspensions and ensure that you have a positive experience on Xbox Live.

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

I checked the region in my xbox account and seems to be ok, it's set to U.S. on mine but also on a pc and not a console. I've tried checking for the region setting in my account on microsoft billing but can't find it. That's why my account was suspended,
i haven't been on my account in over a year and shortly after getting back on it, i purchased 12k points, bought and downloaded content...3 days later, account was suspended due to suspected fraud and marketplace theft, and was giving back account after sending
in download history and purchase statements.

Hi there,

I too, had my account suspended, over a year ago, along with 3 others that were attached under my name (I have multiple Gamertags for friends when they come over). I asked them to look into things and got no response, as if my communications were black listed.
Regrettably, through experience, I can't guarantee that the Rewards Team will look at your case again.

Please be mindful of creating new accounts, as they will likely be located in the database if information matches, and subsequently, suspended also. It is not recommended to do so.

Best,

L