I used to play on an Xbox account a while back but I don't remember the account password or...

Discus and support I used to play on an Xbox account a while back but I don't remember the account password or... in XBoX Accessibility to solve the problem; A while back I used to play on an account with my old friends. I got logged out of the account because my device broke and then a few other... Discussion in 'XBoX Accessibility' started by Oddminitue, Jan 29, 2025 at 9:55 AM.

  1. Oddminitue
    Oddminitue Guest

    I used to play on an Xbox account a while back but I don't remember the account password or...


    A while back I used to play on an account with my old friends. I got logged out of the account because my device broke and then a few other complications came about which made me reset my pc. After this I completely lost that xbox account for a few years and I didn't have the brain to recover it back then. It's been about 3 years since that happened and I just remembered the account and was wondering if it's possible to recover the account. I remember the gamertag but basically nothing else. If there were some like 2fa questions which I may have placed in it I can remember the answer for them aswell. So I was wondering is it still possible for me to recover the account and if so how can I do it?

    :)
     
  2. Darhyl Amizola Win User

    I used to play on an Xbox account a while back but I don't remember the account password or email anymore however I do remember the gamertag. Is it still possible for me to recover the account?

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    Based on your description, if you haven't signed in to your account for more than 2 years, it is highly possible the account is permanently deleted due to inactivity. According to the official Microsoft website: https://support.microsoft.com/en-us...y-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

    "Except as provided below, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don’t sign in during this time, Microsoft will consider your account to be inactive.

    Any account that has been locked for more than two years will also be considered "inactive" and will be closed."

    Just in case the account has not been deleted yet, I'm afraid the gamer tag information is not enough. In order to recover a Microsoft account, you will need to know the email address associated with it. In this case, the only option you have is to perform the following workarounds to locate the email address linked to your Microsoft account according to the official Xbox website: https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

    "Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

    If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

    If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

    Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

    If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

    Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

    Steps for the organizer:

    Open the Xbox Family Settings app on their mobile device.
    Choose the member whose account info isn’t known.
    Select the Info bubble next to the user’s gamertag.
    Review the info under Account email for the Microsoft account that’s associated with their Xbox profile."

    If you're able to locate the email address of your account, you can proceed with recovering it through the account recovery webform:

    https://account.live.com/acsr

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. DADRUGSARNTMINE Win User

    Forgot my email password.

    Well if you remember your actual email address password but just don't remember your xbox account password then your in luck. Go to microsoft.com and click on sign in and then click on forgot password. It should send something to your actual email address
    so you can reset your password and verify some stuff. Then once you get your account back while still on microsoft's website I suggest adding some proofs to your account like your phone number and alternate email address just to be proactive if anything like
    this happens again. Hopefully this helps you.
  4. {Parity} Win User

    I don't remember my account

    Reach out directly to Xbox Support. https://beta.support.xbox.com/
  5. DylanWard6 Win User

    how do I log into my Roblox profile that was created on my Xbox on my pc?

    It really sucks that this feature didn't exist sooner. I lost access to my xbox-only account because when I created it in 2017, my mum threw away the note that I put my password on the day i created it, I couldn't remember the password, played on the account until I lost it in 2019. It was my first roblox account and I had to create it on xbox because I wasn't allowed to use the tablet to play roblox.

    That account is long gone and there is no hope at getting it back
  6. Alariaria. Win User

    son's account

    When the account was first logged into on the Xbox 360 there was a password attached to it. What happened is you probably clicked remember me so it wouldn't log you out of that account. The same password you used to login to post on the fums you would use
    on the xbox as well, unless it's a different account.

    If you don't remember the password, you can reset is as long as you know the information on the account. Password reset can be found: (http://tinyurl.com/n9opkqn)
Thema:

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