Minecraft says I don't own the game

Hi Lori, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Currenlty there's an issue with the Mojang Servers that are causing this error.



https://x.com/MojangStatus/status/1800101837304987819

It should be solved soon.

I also recommend you contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi Firegamer425, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Load the game page and click on "Install".

You can also log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

In case none of these options work, please, look for the puchase in your Transaction History:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Then, copy the order number and contact Xbox Support.

Please enter this link for web chat: https://support.xbox.com/contact-us

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback: https://support.microsoft.com/home/contact

I hope this helps.

Also…apparently when trying to login with the email it said he needs to migrate. But we’ve already done that (again, he’s been playing up until yesterday).

And he isn’t using the Xbox app just the Minecraft pc launcher. So maybe I do need to just deal with mojang and maybe not a Microsoft issue (tried going right to them as well and not this Xbox help line but cannot get anyone there either)

Sometimes their response can take up to 48 hours to arrive in your email address (don't forget to check spam/junk folder)

But just to double check everything from your side, you already tried everything from here:
https://help.minecraft.net/hc/en-us/articles/44...

Or all this together:
First uninstall actual minecraft launcher.

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account , install minecraft launcher and give it a new try

Right?

This is Java edition. Yes to reaching out to mojang (or trying) but have not heard back