Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility

Discus and support Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility in XBoX Games and Apps to solve the problem; Dear Microsoft Support Team, I hope this email finds you well. I am writing to report two issues related to the game “Asphalt 9 Legends.” I appreciate... Discussion in 'XBoX Games and Apps' started by mohamed tlemsani, Jan 29, 2025 at 6:34 AM.

  1. Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility


    Dear Microsoft Support Team,

    I hope this email finds you well. I am writing to report two issues related to the game “Asphalt 9 Legends.” I appreciate your attention to these matters.

    1. Error Code 0x803FB005 during Installation:
      • Whenever I attempt to download “Asphalt 9 Legends” from the Microsoft Store, I encounter the error code 0x803FB005. Despite multiple attempts, the issue persists.
      • I have already tried clearing the Microsoft Store cache, checking my internet connection, and running the Windows Store Apps troubleshooter. Unfortunately, none of these steps resolved the issue.
    2. DirectX Compatibility Issue:
      • The game “Asphalt 9 Legends” indicates that it requires DirectX 11. However, when I check my system, I find that I have DirectX 12 installed.
      • Could you please advise on how to address this discrepancy? Is there a way to ensure compatibility with DirectX 11 while retaining DirectX 12?
    I kindly request your assistance in resolving these issues promptly. Thank you for your attention and support.


    Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility [​IMG]

    Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility [​IMG]



    Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility [​IMG]

    Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility [​IMG]


    **moved from Windows / Windows 10 / Microsoft Store**

    :)
     
    mohamed tlemsani, Jan 29, 2025 at 6:34 AM
    #1
  2. Nicholas.Z - MSFT Win User

    Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility

    Hi, mohamed

    Welcome to Microsoft Community.





    We understand your question about downloading "Asphalt 9 Legends" and DirectX compatibility.

    1. Error in downloading "Asphalt 9 Legends":

    This problem is usually caused by store application, antivirus software, system, network and account configuration.

    And you've tried clearing the Microsoft Store cache, checking your Internet connection, and troubleshooting running Windows Store applications.

    Therefore, there are only two debugging steps you can do: changing the user account and resetting the Microsoft Store.

    -You can find Microsoft Store in Settings -Apps-Installed apps, and select Reset or Restore in the Settings interface.

    -You can also try reinstalling the Microsoft Store:

    Search for "Powershell" in the Start menu and run the command in Windows Powershell (Administrator):

    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    See if the problem can be solved.



    -You can also try to create a new account according to the following steps to see if this problem still exists under the new account.

    1. Search for CMD, then run it in administrator mode and enter the following command.

    net user USERNAME PASSWORD /add
    2. After the prompt command runs successfully, enter the following command

    net localgroup administrators USERNAME /add
    Note: USERNAME PASSWORD can be replaced with the account name and password you want, and password can be omitted if no password is needed.

    If there is no problem under the new account, it should be a fault in the account configuration file. Please refer to the following article to transfer your information to the new account:

    Fix a corrupted user profile in Windows - Microsoft Support





    2. About DirectX compatibility:

    Press the Windows key+R, and then type: dxdiag.



    You should be in the DirectX diagnostic tool (after a short prompt asking if you want to check the signed driver). Enter the "Display" tab, and then look for "Function Level" under the "Drivers" section on the right. If 11_0 is missing, you need to download and reinstall the graphics driver.



    For AMD drivers, please visit here: https://support.amd.com/en-us/download.

    For NVIDIA drivers, please visit here: http://www.nvidia.com/Download/index.aspx.



    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.





    If you have any questions, please feel free to contact us.





    Best Regards

    Nicholas.Z| Microsoft Community Support Specialist
  3. StuartATrueRed Win User

    Asphalt 9 Legends on Windows store

  4. Jarne Leys Win User

    microsoft account balance not updating

    the game is asphalt legends 9 by the way and im playing on PC
  5. alexteam27 Win User

    Android games with xbox achievements

    Normally Asphalt 8 and 9 and Dragon mania legend comes on android
  6. JamesWise2 Win User

    How to log onto asphalt 9 using Xbox.

    Hi my name is James from Banbury in England and i really would like to know is that why cant i buy anything on Asphalt 9 Legend because i am getting to the stage where i am seriously thinking about quitting Asphalt 9 Legends because i cant buy anything
Thema:

Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility

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