Account doesn't exist

Affankarim · Jan 29, 2025 at 12:32 AM

Hey, I recently discovered that my Microsoft account doesn't exist even if it "did". I never closed my Microsoft account and when I tried to sign in, I couldn't, it said that my account did not exist. I know it exists because I signed in to the account a month ago, and even if I did close my account that time, it would still be less than 60 days. Today I checked and turns out my account was actually gone. I had a Minecraft account connected to it and that is how I found out about it. I also played Minecraft on that account 2 months ago, I still have the save file of my world and it was written "Date Modified: 4/7/2024 10:08 PM". I tried to recover it and It said that it is connected to 2 accounts. I checked one of them and I knew it wasn't the same account, but for the other one I couldn't check because I no longer know the email account for it. So I tried creating a new account with the same email address as my account that's lost. It also said that the email address may be connected to an account already, but when I clicked it, it was the same 2 accounts as before. So I created it anyway and it is literally a fresh account.

I am very confident that my account did exist before because I checked on the Xbox App and when I tried to sign in, it automatically put the email address with the same profile picture as my account before, but when I tried logging it asked for a verification code on my email. I did enter the verification code but there was an error. It may be because of me creating a new account with the same email address.

I don't know what to do anymore please help me. I don't even know how my Microsoft account is just gone like that. Last thing I remembered I was just changing profile pictures in my account. Please tell me how to recover my old account. Right now, I am creating this question using the new account that I mentioned before. All this happened so suddenly in the same month as other unlucky stuff in my life. I hope the Microsoft team can recover my account as I am very stressed out right now.

:)

Lucas Lauer

Hello, StiffS_258. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Looks like your account got hacked. I'm sorry for this. In this case, you can try to reset your account password if there is an alternative email address or phone number associated with the account:

https://support.microsoft.com/en-us/account-bil...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you also receive a message that your account does not exist, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Geri M.

Hello UncleG18,

We apologize for the inconvenience. Allow us to provide you additional information/troubleshooting for your concern.

With your latest information, can we verify or ask more details about it? Kindly provide to us the information/answer to the following questions.

Is it only happening on Epic games only?
As per description, what other platform does this problem occurs?
Is your device/system updated to the latest version?
Update Games Services/ apps.

Here are some guide steps on how to update you PC.

Install PC updates including Optional Update. Guide - Update Windows
- If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
Please do the update of drivers, guide - update drivers in Windows.
- NVIDIA
- AMD
Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
- Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
- Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
- Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
- Try reinstalling the Gaming Services package on your Windows 10 device:
  1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
  2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Wait for the process to finish.

Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store

I sincerely hope this will help you achieve your desired resolution. Furthermore, I would love if you would re-engage so we can come up together with a desirable resolution.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi UncleG18,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having an issue with your Microsoft account. As per description and based on the screenshot provided, we need to ask more information about it for us to sort out accurate resolution. Kindly answer the question below.

Do you have internet connection issue? Seems like the server is not stable as per screen shot #1.
Just want to clarify it, you were able to login the account on https://account.microsoft.com. ?
How far have done to resolve the issue?

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Christian Quinto

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Since the account has been compromised, you need to fill out an account recovery form:

https://account.live.com/acsr

But if that doesn't work, you may need to contact Xbox support for more advanced recovery:

https://support.xbox.com/en-US/contact-us

I hope this helps.

Best Regards,

Christian.

SteelyPenny1053

kinda same issue here.

so two years ago i deleted my ms account now two years late got a xbox one and created a new account but now i want my old gamertag back so thinking my old account had been deleted i tried to change my gamertag to my old gamertag but got a message that
"that gamertag has already been taken" then i searched about that gamertag and found out that my old account hadnt been deleted yet and then when i tried to log in to my old account it said " there is no account by that email address". so i guess that old
ms account got deleted but not the xbl account as i can still see my old gamertag,acchivement,account description and all.so is there any way to recover that old xbl account or the gamertag now by deleting that old xbl account so that gamertag be available
to put in my new account?

im searching for a solution too.let me know if u find one.

Account doesn't exist