How can I help my friend fix error 0x8000000D when trying to sign into anything Xbox related?

Discus and support How can I help my friend fix error 0x8000000D when trying to sign into anything Xbox related? in XBoX Accessibility to solve the problem; My friend is able to sign into Windows, Store and the web browser just fine, just when it comes to trying to sign into the Xbox app on his PC, he is... Discussion in 'XBoX Accessibility' started by Carl Tftn, Jan 28, 2025 at 11:43 PM.

  1. Carl Tftn
    Carl Tftn Guest

    How can I help my friend fix error 0x8000000D when trying to sign into anything Xbox related?


    My friend is able to sign into Windows, Store and the web browser just fine, just when it comes to trying to sign into the Xbox app on his PC, he is running into the issue of this code, 0x8000000D. Recently his old account got hacked and he ended up making a new one because Microsoft perma-locked his old account. Well with this new one, he can't log into Xbox because of that code. We've looked it up and it seems to mean "illegal action" or something along those lines. We've tried multiple solutions like running a diagnostic, manually starting the services in the Services app, we've tried removing and re-adding his account to his PC, to no avail. I've seen people with similar issues have it fixed those ways, but they haven't worked with us. Please help.

    :)
     
  2. MahNansHot Win User

    error 0x80072F8F when trying to sign into anything Xbox related

    I believe the testing network connection thing that you talk about is for Xbox But if its possible to do on a pc I am unable to find that setting.
  3. Daniel Gill_354 Win User

    error 0x80072F8F when trying to sign into anything Xbox related

    Hi MahNansHot, my name is Daniel. I am an independent advisor who is willing to help you.

    For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

    I am very sorry to hear that you are experiencing this problem, generally this error appears due to a connection problem or a server outage (Maintenance) on the part of Xbox, the first thing we are going to verify is if there is not an interruption in the servers that is generating said error code, to do so enter the following link:

    https://support.xbox.com/xbox-live-status

    If you do not have any problem in the status of the servers, it may possibly be a connection problem in your console, so we will do a connection test.

    1. Press the Xbox button on your controller to open the guide.
    2. Select Profile & system > Settings > General > Network options.
    3. Select Test network connection.

    If you receive an error when testing your network connection, see:

    https://support.xbox.com/help/Hardware-Network/connect-network/xbox-one-network-connection-errors

    Source: https://support.xbox.com/help/errors/error-code-80072f8f

    As a last step, if the problem persists, try creating an access point from your phone to the console, that is, share the internet from your mobile phone to the console and check if the problem persists. If it is solved then the problem is your Internet/router.

    Let me know if this information is useful to you. Good luck!

    Best regards,
    Daniel.
  4. Daniel Gill_354 Win User

    error 0x80072F8F when trying to sign into anything Xbox related

    Don't worry, I'm sorry to hear that the problem persists. In this case I am going to release your question so that another expert can provide you with better help, is this okay?

    I wait your answer.
  5. Daniel Gill_354 Win User

    error 0x80072F8F when trying to sign into anything Xbox related

    Hello again MahNanshot,

    I'm very sorry for the confusion, the steps suggested above are for Xbox consoles, from what I understand you are presenting this problem on PC. It's right? Generally this is a temporary error, you can take a look at the following article:

    https://support.xbox.com/help/errors/error-code-80072f8f

    Regarding the mobile hotspot test, it can be done on your PC, the mobile hotspot (Internet Sharing) is done through your phone and you should look for the name of the Wi-Fi network that you have configured to explain a little better how To do it, I would like to know if your phone is iOS or Android to show you the steps correctly.

    Best regards,
    Daniel.
  6. MahNansHot Win User

    error 0x80072F8F when trying to sign into anything Xbox related

    Yeh mate its all good to release it I just want to be able to play SoT with my mates before my gamepass runs out.
Thema:

How can I help my friend fix error 0x8000000D when trying to sign into anything Xbox related?

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