How to get refund for download failing??

harry james1 · Jan 27, 2025 at 4:22 PM

Hi. We’ve bought Godzilla from marketplace and it downloads fine but then fails on the second part

I’ve cleared the cache and uninstalled and reinstalled and logged in and out and nothing works

How do I apply for a refund please

Thanks

:)

Rodrigo Oliver

Hi Harry, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear it.

You can ask for a refund here: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please sign in to your account and select the item you want to refund.

I hope this helps.

Source: https://help.minecraft.net/hc/articles/360030463592-Mojang-Studios-Refund-Policy

dreauxman

Cleared cache, reset console, deleted partial download, twice. Always gets to 16% then fails. I've filed for a refund.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

Warri0r man

Well. Once again the downloads have failed. If I remove and download Gaming Service on its own, it can complete, but then trying to actually download the game itself fails. It won't even let me get past clicking install. Removing Gaming Service and then
downloading the game at least starts to download both of them. Albeit at such a slow rate its a miracle it gets anywhere. Then inevitably they both fail due to some cloud service error. Usually takes about 30mins to an hour for them to fail.

I even tried to do a system restore to September 5th. Failed as well. Says that maybe my antivirus is blocking it from working. Disabled Avast and Male-ware bytes. Still failed. Same error.

I just do not understand how this can be so hard. How something that is so integral to Windows 10 just fails. Each. And. Every. Time.

Its frankly ridiculous the amount of time I have spent trying to fix this. I'll give it a few more days before I say
[Mod removed- inappropriate] it and get my refund.

Diego I appreciate the help you've given and any more help you give.

WavyPluto778476

I need a refund on 2k21 because i bought it it downloaded then i press it then it failed

How to get refund for download failing??