Need to recover another account but everytime I enter the correct info it says I'm not...

Are you able to link your card to Paypal to make a test with it?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you tried using different browsers?

Also, your address you put in for the card has to be exactly exactly right.

Even an extra space or comma can be detected as a wrong address

i tried it on different browsers too
still it didn't work

And yeah the address that i entered is correct too

Hello Cobalt Robot,

Unfortunately, we have not received a fix for the error described on your previous post at (https://forums.xbox.com/en-US/thread/2d7dfcea-d9eb-4373-9f97-27f192b96d96).
We need the assistance of this payment operations team because we do not have full access to the billing account database that this error is occurring on. When we query this database for information on the billable account you would like your deposit in, this
database either returns nothing, or multiple billable accounts. Since we need to know the specific billable account you are intending to receive your deposit into, we abort the process rather than risk placing your deposit into a mystery account that may not
even exist. We apologize for the inconvenience that this issue is causing.

Recover your Microsoft account

• Go to account.live.com/acsr.
• Under Email, phone or Skype name, enter the info for the account you need to recover.
• Enter an email address that we can use to contact you about your account recovery.
• Enter the characters you see on the screen to prove you're not a robot, then select Next.

recover MS account