Xbox app not unpacking game ##Clip ID does not match device ID

Hi Jason, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen when you switch devices or change regions.

To resolve this issue, you will need to contact Xbox Support. They will be able to assist you in updating the device ID on your license so that it matches the device ID on your new device.

Please enter this link to contact support: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hello, Ali! Thank you for choosing XBOX support forums. I am an Xbox Ambasador and I am pleased to assist you today.

This is due to an issue with the MS Store / XBox app not “seeing” your PC.

Start by resetting the Windows store:

Close the Microsoft Store app if currently open.

Press the Win + R keys to open the Run dialog.

Type WSReset.exe into Run, and click/tap on OK.

A command prompt will now open without any message. After about 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open.

After that try to log in again.

If that does not work:

Update Windows

Ultimately, you may have to reset Windows since this issue arose from a hardware change: Reset Windows Options.

I hope this answered your question! If it did, please give make this an answer!

Hello, Alex. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, I would like to suggest the following potential solutions. Please try launching the affected game(s) after performing each one.

Method 1. Right-click on the Windows button and select PowerShell (run as an administrator).
Then, run the following command: (You may want to copy and paste the entire command)

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}.

This command can take a while to end, but when the process ends, you should be able to type in the PowerShell window.
After that, please restart your computer.

Method 2. Run the gaming services repair tool.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says
“Downloadable version” and run it once you have the file on your PC.

Once you run it, the tool can take a while to finish. So, make sure to not close the window during the process.

Method 3. Create a new user on your PC and test if you have the same outcome.

https://support.microsoft.com/windo...-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Method 4. Run the SFC tool on your PC. This tool may help you find and repair potential corruptions.

https://answers.microsoft.com/thread/bc609315-da1f-4775-812c-695b60477a93

I'll look forward to hearing from you.

Regards,

Arturo.

Hi Omega97,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch Xbox games and is unable to because you are getting CliP license device ID not matching error message. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

I would like to ask if you have already done some troubleshooting steps on your end so we can avoid redundancy?

We understand that for non-Xbox games, you won't encounter the error. It is weird that you are getting that error knowing that you have not done any change on your hardware parts. Nevertheless, you can still try the troubleshooting steps provided by the independent adviser on this thread: clip license device id does not match the device id in the bound - Microsoft Community.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,





Xbox Forum Moderator

Microsoft Community

Everything’s up to do date, and I only tried taking ownership because someone else said that fixed it for them.