Why is Microsoft requiring a PIN from Windows Hello that I NEVER set up? Why are you...

Hi ImKayleb_,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to a Microsoft account that requires PIN. If you did not set a PIN on your account, you may disable the hello sign in. Follow these steps:

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

Here's one of the similar threads where this reference came from:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

Hello, JumbaMuffin. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

That is probably the Windows Hello PIN. You can safely disable it:

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

See if this helps and please let me know.

this is definitely not an issue i hear about very often. see if these troubleshooting steps help you

1. Go to Start > Settings > Accounts > Input options.
   
2. Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.
   
3. On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.
   
4. If it asks for a password, confirm your Microsoft account password.
   
5. Restart your computer.
   

Hello, Toty. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

This Microsoft account does not have an account on this computer? Windows Hello usually is computer specific. Please try to deactivate the Windows Hello PIN for the account that is signed into the computer or use the PIN for the current signed in computer account.

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

Feel free to ask back any questions and please let me know how it goes.

Hi Onionring04,

Let me see if I can provide some assistance:

• Have you attempted to log back into your PC? Curious if this is isolated to your friend's computer or now to your account.
  
• Have you tried your friends Windows Hello PIN? These pins are tied to a specific device and not an account, which could explain why your pin isnt working on their device.
  
  • Referenced - PIN Details | Microsoft Docs
    
    "One important difference between an online password and a Hello PIN is that the PIN is tied to the specific device on which it was set up. That PIN is useless to anyone without that specific hardware. Someone who steals your online password can sign in to your account from anywhere, but if they steal your PIN, they'd have to steal your physical device too! Even you can't use that PIN anywhere except on that specific device. If you want to sign in on multiple devices, you have to set up Hello on each device."
    

• Have you gone through the PIN reset process? PIN Reset | Microsoft Docs
  

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Staniel

Xbox Employee

And as always, if this helped answer your question, please help the community out and mark it as such below!