My account won't load up help

Hi there Jordaan N.

I am Lumie and I would love to assist you today.

I am so sorry to hear you are having issues with your profile.

Here are some ideas for a fix:

Turn off your Xbox console and unplug it from the power source.
Wait for about 30 seconds, then plug it back in and turn it on.
Try loading your account again.

Ensure your console is connected to the internet.
You can test your connection by going to Settings > Network > Network Settings > Test Network Connection on your Xbox.

Turn off your Xbox console.
Unplug the power cord from the back of the console.
Wait for a few minutes, then plug it back in and turn on the console.
Try to load your account again.

Go to Settings > Account > Remove Accounts.
Select the account that is having trouble and remove it.
Restart your console.
Go back to Settings > Account > Add New and re-add your account information.

Make sure your Xbox is up to date. Go to Settings > System > Updates & Downloads to check for any available updates.

Ensure your Xbox Live Gold or Game Pass subscription is active. You can check this by signing into your account on the Microsoft account page.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Ps this is my bros account... It's that bad my account won't even load on xbox.com cone up with errrror shocking

let's see if this clears things up. when i turn on my xbox it won't load to my gt or anything. i guess you would say the dashboard won't load up

The game is backwards compatible, however like I said the game just won't count my profile as signed in. (In detail) I'm signed in to my Xbox account, launch the game, then a screen pops up saying "loading Xbox 360 info" and then the game loads up, when I press start the game says, "Profile not signed in, progress will not be saved, please sign in" however when I use my father's account, the game allows his account to be signed into the game but his profile is transferred from an Xbox 360. If it keeps happening will getting Xbox live at least once help resolve the issue?

no it just won't load i go to up load i wait and it just won't change