Wrong address for purchase.

Hi there AK_A15, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Since a gamer tag change is a digital service, physical shipping should not matter. On the other hand, if you are referring to an email address, meaning you changed the gamer tag on an incorrect Xbox account, you should request a refund through the following link and then make the gamer tag change on the correct account:

https://support.xbox.com/forms/request-a-refund

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

I’ve asked my mother if I could buy a microphone from Microsoft’s digital store on my Xbox One, I’ve paid for it and it is currently pending but what I didn’t know was that the address was incorrect

Okay i see, i would recommend you to contact Microsoft immediately, tell them your situation and see what they can do for you.

Hi Mark_377,

My name is Darren; an Independent Consultant, I'm here to help you with your problem.

Did you purchase it from Microsoft's website? If you did, i recommend you to contact Microsoft for further assistance.

https://support.microsoft.com/en-us/contactus/

I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

Thanks

Hi again Deadpool1090,

We have received confirmation of your information, and our prize fulfillment team has told us they were able to update your address before the prizes were sent out. You should receive your prize at your new address! Cheers!