My Microsoft Xbox account was hacked approx 2 years ago.

Discus and support My Microsoft Xbox account was hacked approx 2 years ago. in XBoX Accessibility to solve the problem; I have been attempting to get my Xbox account back on and off for 2 years. I have several hundred hours on the account and a few games. I managed to... Discussion in 'XBoX Accessibility' started by Andrew Rowe3, Jan 26, 2025.

  1. Andrew Rowe3
    Andrew Rowe3 Guest

    My Microsoft Xbox account was hacked approx 2 years ago.


    I have been attempting to get my Xbox account back on and off for 2 years. I have several hundred hours on the account and a few games.

    I managed to get the phone number for Xbox support, in which it was seemingly helpful at first I was sent a series of questions about my account in which I had 24hrs to respond.

    At that time I was advised I would get a response in 24hrs.

    48hrs later I called back and got told it would be another 24hrs.

    So 24hrs later I called back as I still hadn't herd anything.

    I was promised a call back from a supervisor, I was promised a written response none of which has happened. During these calls I was able to verify original email addresses used for the account, I was able to verify access to the original email address, they were able to identify receipts sent to that original email address for games purchased. Clearly my account but I am told only the Microsoft Recovery Team can help.

    I have had no responses, I have followed up with several emails several phone calls.

    Now when I call the Xbox support line it goes through the we will no connect your call hangs for approx 1 min then drops the call.

    How does anyone get back a hacked account. How is this an acceptable practice by Microsoft. It has clearly been confirm the account is mine why is no one able to actually give the account back to me? Why won't anyone respond?

    I have spent money on this account I expect to get what I paid for. I haven't been unreasonable, I have not sworn at anyone just requested to speak to a supervisor as I keep getting the run around.

    What do you have to do? I want my account back. I have had to create a new one in the mean time but I want my account back.

    :)
     
    Andrew Rowe3, Jan 26, 2025
    #1
  2. GingerFuryz Win User

    Banned from a game ive never played.

    I should explain in further detail that my Xbox account was hacked 2 years ago and used my credit card to buy Neverwinter currency.

    when this was resolved Microsoft decided to ban my account from Neverwinter so that it didn't happen again.

    is there a contact number i could use to speak to an actual person at Microsoft?
  3. kyle_m4496 Win User

    i had been hacked and lost my minecraft account plz help

    Hi Billy. My name is Kyle and I'm an independent advisor.

    If the account was hacked 2 years ago, recovery may no longer be possible. You must act quickly in these cases to have a good chance of recovering the account.

    Did you migrate Minecraft to a Microsoft account before getting hacked?

    Thanks,
    Kyle
  4. IvIxANTHMANxIvI Win User

    im being threatened to be hacked

    For extra safety measures change your password at least once every quarter - year. My account was hacked on Christmas eve 2 years ago.
  5. micronrb Win User

    Hacked Acct

    Several years ago my account was hacked. They used all the Microsoft points I had and bought more with my linked bank account. I still have an achievement for a FIFA game I've never played. This was before 2 factor identification.
  6. Daddy Stovall Win User

    Banned

    Permanent and it was done on a 360 console and that has been packed in a box 2 months ago we only play on the Xbox one and really we only use Netflix I've had a live account for almost 10 years I even contacted Microsoft 3-5 months ago telling them my account
    was being hacked
Thema:

My Microsoft Xbox account was hacked approx 2 years ago.

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