Help with Recover my account of xbox

Hello Pedro,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42] I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)



Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process.

You'll need to keep trying until you're verified by Microsoft. Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

Let me know if you need more help.

Regards, Lumie

You would have to contact xbox support by going to support.xbox.com/contact-us and give them your gamertag and if they can verify ownership of the account they can give you the email associated with the gamertag.

The profile may not have Xbox LIVE or the membership needs to be renewed. Also if the account may have been recovered onto a different Xbox, you need to recover it back to yours. I had the same problem with my account after recovering my account onto my
friend's Xbox then forgot to recover it back onto mine and was wondering what was wrong. Fixed it by recovering it back onto mine. Hope this helps with your issue.

Hello there! I am very sorry to know you are having such inconveniences.

Regarding your issue, you will actually need to keep trying to submit a new account recovery form How do I recover my Microsoft account? | Xbox Support, so that you can recover your Microsoft or Xbox account. That is the only way you can recover your account.

I'm still having the same issues

well it look like I'm gonna need a new account