My personal microsoft account has recenlty been deleted.

Roboham Rey · Jan 24, 2025 at 11:43 PM

This is my school email. My personal microsoft account has recenlty been deleted. I didn't even delete it myself! Luckily, i can still use it somehow, but i cant log in. If i try to log in with that email, it says This Microsoft account doesn't exist. Bro i created this account and dont even know how to delete a Microsoft account! But the thing is, if i try to use a security key (which i have for the lost account), it says "We couldn't use your device to verify your identity. Enter your password to sign in." and the box below is not my original microsoft account name! Don't know what i mean, here's an example: The lost account is "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***", after signing in with the security key and the error message pops up, it becomes "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***", randomly (or is it? Could someone hack and change it?) changes its name!

PS and btw I have bought Minecraft! My 209 HKD is lost like this? Now i can't even open the minecraft launcher! Please Help!

:)

kyle_m4496

Hi Roboham. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. Unfortunately, it appears your account has been hacked, and its email was changed.

Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. Any purchases and data associated with the account, such as your Minecraft licence, can't be accessed any more. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Aleksander Bull

Maybe 2 years since i was last on this account. It was always a microsoft account but i think the problem started after i tried to migrate my mojang account which i did maybe a year ago.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Aleksander, how long has it been since you've accessed this Microsoft account for more than two years?

Was it previously an Xbox profile account or was it a normal Microsoft account but was it inactive?

When did you migrate your Minecraft account to Microsoft?

If you can give more details, I'll be waiting for your reply.

Georges C.

Hello again, in this case contact Mojoang support so they can verify what happened in your account migration.

https://help.minecraft.net/hc/en-us/requests/ne...

Hoskayra

I wish you good luck and I hope you can recover your account as quickly as possible without any loss.

My personal microsoft account has recenlty been deleted.