Got a wrongful ban/suspension for 2 days and I cant appeal it.

Hello, Cody_992. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear your account has been suspended.

Important: Please don't share personal information, including email addresses, gamertags, etc.

As community users like you (not Microsoft), we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I take this opportunity to let you know that not every suspension is eligible for an appeal and typically, 48 hour suspensions are not eligible as well because the enforcement team takes up to 72 hours to review an appeal.

More information about how the enforcement system works can be found here:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

Lastly, I understand your feelings on this matter; however, it is critical to clarify that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions or discussing why you received one.

Thanks for reading me,

Arturo.

This happened to me also a couple days ago, I messaged somebody something that is inappropriate and all I should get is a 4 day ban from communication right? Nope. 2 days after I got banned for communication, I got a 15 day suspension. I don't know why Xbox did this. I completely understand why I got banned for communication, but a 15 day suspension? Also, my appeal was denied. Me sending a message that is inappropriate is not a consequence to a 15 day suspension. XBOX PLEASE GET BACK TO ME

But there was no reason for the report someone has obviously reported me for a laugh and I’ve received the suspension and been denied the appeal and I’ve got to sit out a ban for 4 days even thought I did nothing wrong. Surely there’s a way to put some sort of second appeal though or someone I can talk to about it ?

No the enforcement you’ve got is known as an communication suspension where you cant join parties or send messages for 30 days.

this is due to bad behaviour, repeat suspensions can lead to a life ban from xbox life or a console ban.

to appeal your case or to view your enforcement actions please head over to this link:

https://enforcement.xbox.com/



hope this helps

Hi Georges,

The appeals process is something I'm keenly aware of as I already submitted an appeal the day I received my wrongful suspension. As I suspected Microsoft Enforcement has not only wrongfully suspended my account, but they haven't responded to my request for an appeal.

The bottom line is, wrongful suspensions should not happen to anyone. Microsoft Enforcement is severely flawed and these unjust suspensions/bans are likely due to incompetence, immature employees, vindictive employees, or poor detection software.

The Microsoft Enforcement department needs to be investigated because they act with impunity and attack gamers with bogus claims of violating guidelines. Again, look at the screenshot that got me suspended - it's literally just an ordinary gameplay moment in WWE 2K22 - it's about as inoffensive as it gets. It's just a tag-team holding championship belts in a wrestling game - if an innocuous and ordinary screenshot can trigger a suspension that's clearly indicative of incompetence on the part of Microsft Enforcement employees or flawed detection software.

The appeals process is useless because even with wrongful suspensions - as in my case - it's been 72 hours since my suspension and Microsoft Enforcement still hasn't acknowledged their wrongdoing or appealed my wrongful suspension.