I tried to redeem a xbox gift card and it never transferred my money to my xbox.

Jairus_619 · Jan 24, 2025 at 9:03 PM

Hi I redeemed a xbox gift card, it said try again later, I tried again, it said that this card has already been redeemed. There is no more money on my account and nothing has been purchased.

:)

Rodrigo Oliver

Hello Jairus_619,

I am glad it worked out.

Thank you.

Rodrigo Oliver

Hi Jairus_619, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Jairus_619

Thank you, this worked for me

superbrickie1

Yes I understand that it will add on to my existing microsoft credit. The question is that the gift cards you redeem through rewards have a 90 day expiry date where you have to spend that money within that time. The money I have in my account is through bought gift cards and as so has no expiry date to use the money by. I just want to know if I redeem gift cards through microsoft rewards, when I buy a game it will use the gift card money with the expiry date first and not the money i already have in my account. If that makes sense. Thanks.

Xx Goremez xX

Would like transfer fund into my grandson Microsoft account, it not family account.

Hello, you are unable to transfer the funds directly to your grandson. You may however purchase a digital gift card that will provide a code that can be redeemed on the Microsoft Store, directly from your grandson's Xbox. I have provided two links. One in
which you can purchase the digital gift card, and another that shows how to redeem codes.

Digital Gift Card

https://www.microsoft.com/en-us/p/microsoft-gift-card-digital-code/cfq7ttc0k61w

Redeem Codes

https://support-origin.xbox.com/es-EC/billing/prepaid-codes/redeem-prepaid-codes

I tried to redeem a xbox gift card and it never transferred my money to my xbox.