I get an error from a Game I downloaded from the Microsoft store. In App purchases. Says I...

Hi Cindi30stmsT,

Thanks for using Microsoft products and posting in the community.

I understand that you have encountered problems when purchasing items in the Family Hotel game, and I can understand your feelings.



According to the error screenshot, this may be a network problem. You can refer to the following methods:

1.Check your internet connection: Make sure you have a stable internet connection.And you can try to connect to other networks, such as mobile hotspots

2.Reset the network:Click on the search bar below the taskbar, search for CMD, open the Command Prompt, and right-click to run as administrator.

Enter the following commands in the pop-up command box (enter the next one after each line is finished):

ipconfig /release

ipconfig /renew

ipconfig /flushdns

ipconfig /registerdns

netsh int ip reset

netsh winsock reset

netsh winhttp reset proxy

Restart your computer and see if that fixes the issue.

3.Change the DNS:Click the search box at the bottom of the desktop and search for "Control Panel" -- Network and Internet -- Network and Sharing Center -- “Change adapter settings” on the left -- Right-click the currently connected network -- Properties -- Double-click Internet Protocol version 4, enter 4.2.2.1 in the preferred DNS, and 4.2.2.2 in the alternate DNS, OK.

4.Reset network settings:Tap the windows+R key, enter inetcpl.cpl, open Internet Options, click Advanced, and check "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2", restart the computer after applying, and see if the problem can be solved.

Feel free to post back if you need further assistance.

Best Regards,

Tomsen-MSFT | Microsoft Community Support Specialist

I try it from Microsoft Store and its works. Game was added to xbox app, but when i want some game from xbox app, app still saying that i need purchase game pass. I dont understand. But at all, i can downloading games from pass, but only from Microsoft Store.

I purchased a rented movie from the Xbox store on the video app on my Microsoft Surface. I downloaded it and verified it was downloaded. Went to play it on the plane but it says file type not proper. I downloaded from the app? What can I do?

I have uninstalled the app about 4 times, I've also tried to download the game directly from the microsoft store and still get an error.

Hello JG,

Thank you for contacting the Xbox support forums. To confirm, are you no longer able to install the Minecraft launcher after accidentally quitting the installation? Were you attempting to download the game from the official Minecraft webpage? Was the game purchased from the Microsoft Store app? What happens if you attempt to download the game from the Microsoft Store app? Answers to these questions will help us better assist with the error you are receiving.

If you happen to have Game Pass Ultimate, you may also attempt to download the game from the Xbox app to see if you receive the same error.

I look forward to your response!

-Tali