Minecraft Edu locked me out after I reset my school Chromebook. It says error code 2002....

Hello, Jon. I’m Arturo, a community user like you (not Microsoft), and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you have trouble with Minecraft Education edition on your Chromebook.

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That being said, I want to inform you that for specific game issues, Minecraft Education edition has a dedicated support team.
They will be able to provide further assistance, and you can contact them by clicking below:

https://educommunity.minecraft.net/hc/articles/360048662071-How-to-Get-Support

Furthermore, I think you may find helpful the following thread. There, you can get an idea of when it’s necessary to reach Microsoft support or the dedicated game support:
https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Thanks for reading me and for your understanding.

Regards,

Arturo.

Can you tell me more about this? This is happening on my son's ipad also. I've had parental controls on for a while now so I'm not sure why it would randomly pop up the message. However I did just add parental controls to his google account. Would that affect it?

Yes it up to date and I try lot of Internet connections but it doesn’t work.I cleared my Safari date and I have all permissions on

Hello, if maybe the issue persist. Yes, you can try contacting Microsoft support to see if there is something in your account causing this problem on iPad

Hello again, it’s unfortunate to know that the issue persist.

As you’re experiencing this problem only when you try to play on your iPad, I suggest you reach out to the Minecraft education support to see if they can diagnose the problem better

https://educommunity.minecraft.net/hc/en-us/req...