Locked out of my account

cody Lynch1 · Jan 24, 2025

So I recently got locked out of my account for no reason and they tell me it's because I didn't update my security info. Even though I wasn't given any warning and I no longer have access to the phone number and the email on file. All they do is tell me to fill out the recovery form and I know 90 % of the questions are correct and they still won't give me it back. I have 1000s of dollars worth of games. 1000s of hours in these game. My account is 18 years old and I just want my account back. The best part is I have a secondary phone number on the account I do have access to and they send me a verification code to that number so they can access my account. So they know it's my account yet they still won't let me back in.

:)

Lee-1D32687A-8B6E-48

Hey mate, sorry to hear about your troubles. Do you still have access to the email account tied to your Xbox Live profile? If so, there might be chance of changing your password and regaining access. If not, and you no longer have access to the email address,
know the password, or know your security question, there isn't a whole lotta hope in getting access to your account. Auto Renew isn't a contract, and you're welcome to cancel it at any time. You won't be able to get a refund for time already purchased, but
contacting PayPal and asking them to stop the automatic payments is probably your best option and there shouldn't be any repercussions from Xbox, aside from no longer being able to access Gold features, although it sounds like you haven't been able to regardless.

dumbass456

well i believe the email was deleted along time ago or i just have no idea what it is. the policy is flawed because i have ways of identifying myself as the account holder but they would rather have me tell them an email that hasn't been used in years or
might not exist anymore. i have had many problems in the past with xbox and its always been confusing nonsense that could have been easily settled if there wasn't so much bureaucracy involved. so i believe im going to get rid of my xbox and start over with
playstation. half of my friends have done it because they were fed up with microsoft and have had no complaints since. so microsoft you just lost another customer.

HassanB

They have their own security policies in place, I understand that's frustrating but you'd need to give them the information that's on the file of that account and whatever else they ask for. I'm sorry that you're having to go through this but you won't be
able to get access to that e-mail until you're able to do so.

AridLizard

you could try requesting a call back from support although I'm not sure if they will be able to do anything without the co-operation of the owner of the email address.

go to
https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support

SilasLimaXb

recomendo que você tente usar o assistente de Solução de senha perdida ,
pois isso deve guiar você por algumas etapas sobre como recuperar sua conta.

Locked out of my account