Client lisence mismatch issue

Yes, it means they no longer have the game in the market place, if its a lisence issue that xbox has, they will lower the price, when the get the lisence back.

I called Microsoft today after figuring out it was a lisencing issue. It turns out despite having a transaction code and a proof of purchase I will not be receiving a the lisence for Destiny the Collection or a refund. Feeling very cheated, not going to
do online transactions anymore, re-thinking if I will be buying into Xbox anymore...

"Missing profile public key" usually signifies a small mismatch in server & client versions.

For example, if a server is running 1.19.2 and the client is running a 1.19.2 snapshot (ex: snapshot_22w42a), then you will get this error.

The fix is to create a new installation and try to exactly match the version that the server is running. If the server admins do like I do, then they are probably running a release build.

So, set your client to one of the release builds: release 1.19, release 1.19.1, release 1.19.2, etc, etc

Yes, i did try that, i actually forgot to update my progress last night. After i got that information from XBF Nestor S i actually went and talked to support. The problem still hasn't fully went away, and it has to do with the lisence issue. Although i have
the lisence for it, it, for whatever reason, isn't seeing it as that. It does work on an Xbox 360, but does not on the One as of now.

What you could do is get on his account and do the transfer lisence.