how do i submit a appeak?

Chris Miller_183 · Jan 24, 2025 at 2:12 AM

got comm banned xbox wont even say why and i litterly have done nnothing wrong i hopped on xbox and played rainbow six siege and was banned on comms no clue why i had my mic muted didnt text any profanity can xbox at least give me a reason to why im banned??!!!!

***moved from Gaming and Xbox / Account and profile / Other***

:)

Tomm_A

Hello Chris Miller_183,

Greetings!

Thank you for posting in Microsoft Community.

It seems that your concern is related to enforcement action of your account. Before we proceed any further, we would like to set your proper expectation that customer support can’t assist with suspensions or enforcement actions. If you need assistance with an active enforcement action, it may qualify for the case review process and directly handled by Xbox security team. You can check your enforcement history through this link: Enforcements | Xbox Support

To submit a case review, you may check this article: How to submit a case review | Xbox Support

We thank you for bringing this concern here and glad to provide the needed information.

Sincerely,

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

LiamBleach, for me to investigate your problem, first tell me how many charges appear here:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

1,2, or 3 charges?

I remain at your disposal if you have any further questions.

jazzyrcz1

i bought it used from someone, it has warranty until the 30th

callummcnamara

Hi where did you buy the product from?

brandiesel1

Good question as I would like to know as well.

how do i submit a appeak?