Can't redeem 15 anniversary cape because I have no account ( I have an account)

Hi Mr_Whiscers, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.

Hi, Mattias! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with the TikTok cape.

Just like the "Redeem TikTok 15 days of Minecraft" section, using the "Redeem your Java & bedrock edition on PC" section of the Minecraft Redeem website would have taken you to the Microsoft Redeem website, which is still the correct way to redeem the 15th-anniversary codes.

The Twitch and TikTok 15th anniversary capes are currently only available in Minecraft Bedrock Edition, with them coming to Java Edition by July 8.

If your code was successfully redeemed and the cape has not shown up in Minecraft Bedrock Edition, I'd suggest:

• Restarting the game and your device.

• Making sure the Microsoft Account you used to redeem the code is the same one you are using to play Minecraft. The redemption of this cape should be showing on your Microsoft Account's order history at: https://account.microsoft.com/billing/orders

If that doesn't work, it would be best to contact the game's dedicated support team for further assistance.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards.

when i entered the code it said it has already been redeemed even though the cape is not on my profile does each player get one code only or does it change everytime i watch a stream for 15 minutes because the code i already have is redeemed

Hi there! This is Virginia O.

I understand that you are experiencing issues with getting your Menace Cape.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The Menace Cape should first appear in the Bedrock Edition dressing room.

Kindly double-check that you're logged into the correct Microsoft account where you redeemed the cape because if you're using a different account in the Minecraft Launcher, the cape won't appear.

And then close and reopen the Minecraft Launcher to refresh your account and sync any redeemed items.

To set your expectation properly, it can take up to 72 hours for it to show up in your Minecraft account. Please know that this delay is normal and caused by server-side processing.

Thank you for your cooperation.

I'm having problems with new Xbox One. Created account for my son yesterday and we used a code to redeem FIFA 15, then I think we might have been victims of Lizard hacker and had various problems. His account is now locked and I can't seem to reset it or
change password. Meanwhile we can play Minecraft on my profile, but we can't get into Fifa 15 because it says the purchaser needs to be connected to Xbox live. What can I do?