How do I recover my original Hotmail account if I only ever use it for Xbox?

Dorlin Prime · Jan 23, 2025 at 7:12 PM

I've recently been asked to verify my Microsoft Account for the first time in many years. I have had the account itself for close to 15 years or something and in the last 10 years, have only ever used it to house my Xbox account. I recently had to change my phone number due to personal reasons and have not been able to verify my account ownership using 2FA because my number no longer exists. The secondary option was to send an email to the email I was trying to access, so there was no way I was going to verify when Microsoft has blocked access to my email in my Mail app and kicked me out of my Xbox PC account and web browser.

I have filled out the Recovery form 4 times but I am not able to answer questions relating to email subject lines and recent emails as the account has pretty much been a spam graveyard for me over the last 10 years. If you check my inbox and sent history, you can see I don't send any emails from this account. I also provided my Xbox Live ID and my credit card information which I thought would be sufficient information as this would not be simple to access. I'm also not sure what email was linked to my Skype account so I've not been able to confirm if this is something I ever actually had as you won't let me login to confirm.

Please trace my IP if necessary to show that I use this account from the same place I'm sending this from. I have a lot of games on this account and a lot of save data I don't want to lose. Please tell me how I can recover this account as it's already been a week.

Thank you.

:)

kucfer420

Thank you for your swift response!

However, to link my old email address to my hotmail account is not possible as i can only link other hotmail email addresses to my hotmail account.

I tried to recover my old email address and was informed by the email address provider that it was not only deactivated but also terminated and not recoverable as i havent used it in 10+ years.

Is there any other way to help change my old xbox live email address? Perhaps microsoft could change it manually? Given that i can verify that it is my account via Identification card, phone number or facebook as i use the same email address there as i do on my xboxlive account.

RickDittmer

I have an original hotmail address for Microsoft acct which is no longer a valid email so how do I transfer to new system using the hotmail information.. Will it be recognized as original nametag??

dizZzanE

the actual email address associate with my gamertag , the one i use to sign into hotmail and recover my gamertag with is [REMOVED - DO NOT POST EMAIL OR MICROSOFT ACCOUNT]

skys7

do you got a alternative e mail saved up in your hotmail? you ever tried to log into your hotmail? if it they still cant recover it then its maybe really gone. or you make a new hotmail and connect the mail address you cant use to it and try if that connects
somehow? I really think youu need to talk to the hotmail people.

Guerrero Ultimo

I tried the beta a little but wanted to play with the wife. So today we try to play. Apparently, the Xbox Live account was linked to an origin account with email address she does not have, a Hotmail, but trying to recover a password says the account does
not even exist. She had her Live account on an old email account, yahoo, before changing it to gmail. And her origin account is actually on the yahoo account. So, I tried setting up a new origin since nothing was on the old origin (yahoo linked) anyway
and adding the Live account. I get the message that the account is already linked.

The Hotmail account is not ours and trying to recover the password just gives the message that the account does not exist (not sure how it is linked to origin or why Live was not linked to the correct origin to begin with). I did a search and apparently
you can call an EA Advisor. I go through that and they call us. They tell us that we need to download the Fifa 16 demo and play online. Cannot get online with the demo and have played the 5 minutes they ask for several times.

Basically it will not let her play EA games. They are saying we need to access the Hotmail account, which we have informed them tells us it does not exist when we click forgot password, and log into this origin account. Well, they give us a temporary password
over the phone and have us log in to that Origin account. From there, we went and put in security features with text. Problem is this. The account has a false birthdate, if it was her account, but it does have this Hotmail. Oddly, it shows up that the
account was created today. And they still cannot unlink it. She can, however, link her PSN and play. Terrible setup for EA really and cost them a few sales as I planned on buying enough copies to play with my wife and sons. Really has me considering any
EA purchases going forward.

How do I recover my original Hotmail account if I only ever use it for Xbox?

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