how to renew my subscription for game pass?

Arjun Arjun1 · Jan 23, 2025 at 6:22 PM

I am having a hard time buying/ renewing my subscription of game pass, everytime I click to pay it says I already have it which isn't the case.

My microsoft account shows it will renew on april 2023 which obviously has passed. Please help me with this.

:)

- AJ -

Hi, Arjun! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues renewing your subscription.

To clarify, does the "Services and Subscriptions" page in your account show a past-due balance for your subscription? Have you already tried updating the payment method on this subscription?

You can see this at: https://account.microsoft.com/services/

Is this where you are seeing the error message?

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If you are unable to renew your subscription despite your account not presenting a past-due balance, it would be best to contact Xbox Support for further assistance:

To do so:

- Go to https://support.xbox.com/contact-us/
- Sign in to your Microsoft Account.
- Click the green "Contact Us" button.
- Select the support topic and issue that relates the most to your problem.
- Follow the prompts.

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

I'll be looking forward to your reply.
Best regards.

XBF Brad A

Hello Light,

Thanks for coming to the forums with your question about game pass. You can purchase the promotion, then

turn off the auto renew. This way it will not renew after the subscription time is up.

Thanks,

Brad

LegoNinja187

this
page will walk you through how to turn off auto-renew.

slackadelic

Google Translate:

on 23/4/2019 I took advantage of a discount on the Game Pass season ticket for 1 euro for three months.
on 23/7/2019 my subscription has

expired. How can I remove automatic renewal?
Thanks in advance.

This link should help you with disabling the auto renewal:
https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Thank you!

BioViruz

My game pass ultimate subscription is still active and it's going to renew until January 30th, i'm also signed in the profile with the game pass membership

how to renew my subscription for game pass?