Unable to add friends on minecraft

Hi Ny, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can enable the multiplayer for Minecraft from the Xbox Family Settings app on your mobile device.

To download the Family App: https://www.xbox.com/apps/family-settings-app

Click on the Child Account Name > Settings (The cog on the top right) > Multiplayer > Allow

Then, on the same window, under Cross-play:

Allow Crossplay

Allow Communication with Friends

On the bottom of the page, Clubs > Allow (For Minecraft Realms).

Afterward, review if all these options are enabled by checking your account privacy settings.

Please, enter this site: https://account.xbox.com/settings

On the Privacy Tab options:

"See other people's Xbox Live profiles" > Set it to either Everyone or Friends

"You can see and upload community creations" > Set it to either Everyone or Friends

"You can communicate outside of Xbox Live with voice & text" > Set it to Allow

Click Submit.

Then, switch over to the Xbox One/Windows 10 Online Safety tab.

Set the options below to Allow:

"You can play with people outside of Xbox Live"

"You can join multiplayer games"

"You can add friends"

Don't forget to click on "Submit" to save the settings.

I hope this helps.

These are children enrolled/managed by my parent account. Their tablets are setup to use their Microsoft account in Minecraft but are unable to add friends.

Hi deephalfguard,

Have you set the family settings on their consoles, there's a chance you may have set the child settings which could be causing the blockage?

https://support.xbox.com/en-AU/my-account/manage-gamertag-and-profile/add-child-to-family-account-on...

Here is a link that may potentially assist you along the way https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

Crickets. No suppott from Microsoft or the Minecraft group.

Hi David,

Thanks for reaching out to the forums. We understand you are having issue adding friend. If they are on different platforms, you are unable to add as friend. You can post on the
Minecraft forums on how to find friends on different platforms.

Thanks,

Brad