how do i find out why or what my boy said to be banned

Hi Paul. My name is Kyle and I'm an independent advisor.

Enforcement info can be checked from this Xbox page: https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

If the ban was recent, allow around 48 hours for more details to be added. In order to protect the privacy and safety of other players, specific details of what was done or said usually can't be disclosed; this would go against the idea of anonymous reports.

From the page linked above, you may also be eligible to appeal the ban. Please reach back if you have further questions.

The enforcement team do not use the forums. For information about bans and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com The enforcement team will not give specifics.

The forum staff, Ambassador team abd Xbox Support are unable to assist you with Enforcement action on your account. The only way to obtain more information is the case review. It is the only way to communicate with the Enforcement team. The only way to receive
a suspension is by violating the
Code of Conduct. I suggest reviewing the code to ensure it doesn't happen again.

Submit a
Case Review to the Xbox enforcement team.

Best,

Nozzle

if it's a communication ban, it's because of something you said or wrote. maybe someone of them reported you.