Can't claim Minecraft 15th anniversary cape from Minecraft.net

Hi Megatobaz, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, access the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

If you are still not seeing it, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.

Thanks for the help!

It let me claim the cape when I used Incognito mode on my browser.

Hi Alin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users, Mojang* is aware of the issue and is looking to fix it.

https://x.com/MojangStatus/status/1791532669370593585



A simple fix that has worked for some users is to sign out and then sign back in.

Access the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

If you prefer, you can contact Minecraft Support and let them know this is happening with your account:

https://help.minecraft.net/hc/request/new

I hope this helps.

Source:

https://www.microsoft.com/edge/learning-center/private-browsing

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*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Arsh T! I'm Kris and I'd be happy to help you with your question.

The cape will be in Java edition by July 8th (its in Bedrock now).

Hi there Yuliand, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

As clarification, the capes you mentioned will be available in Minecraft: Java Edition on July 8th, not June 8th as you mentioned, as you can confirm for yourself through the following link:

https://www.minecraft.net/article/minecraft-turning-15



On the other hand, you won't have to redeem the codes again or do anything additional on July 8th; the capes will appear automatically in your game.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.