Game Bought on wrong account without my consent.

Discus and support Game Bought on wrong account without my consent. in XBoX Accessibility to solve the problem; Hi, wierd situation here. Ive recently purchased Forza horizon 5 through game pass on my computer. I installed the Xbox game app and logged in on the... Discussion in 'XBoX Accessibility' started by Worms Murdoc, Jan 23, 2025 at 12:43 PM.

  1. Worms Murdoc
    Worms Murdoc Guest

    Game Bought on wrong account without my consent.


    Hi, wierd situation here. Ive recently purchased Forza horizon 5 through game pass on my computer. I installed the Xbox game app and logged in on the account i used on xbox, went ahead and bought the game i played a bunch and that was it. I logged in today to see my progress resetted somehow. I look a bit deeper and on my account and somehow even if i logged in on the app on the right account it used an old account that was logged on the windows store app to buy the game an play?

    Thing is that account isnt even the one with the game pass on... Why log on into an account if its not even gonna buy it from said account? ...

    Ive been trying to find where to open a ticket about this but cant find anything anywhere...

    :)
     
  2. Rodrigo Oliver Win User

    Game Bought on wrong account without my consent.

    Hi Worms, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    At some point, you may have logged into the Microsoft Store and Xbox PC App with this old account and forgot to switch the them.

    You can change it:

    Launch the Xbox app and sign in with your Microsoft Account.

    Select your gamer pic, then select Settings.

    Under Account, select Change my Microsoft Store account.

    Follow the on-screen instructions and sign in to the Store with the Microsoft account for the games or subscription you’ll be using.

    To contact support, please enter this link for web chat: https://support.xbox.com/contact-us

    If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

    You can also request a callback: https://support.microsoft.com/home/contact

    I hope this helps.

    Source:

    https://support.xbox.com/help/account-profile/manage-account/gaming-and-store-accounts
  3. MOM DONT TOUCH Win User

    primary atempts and purchases lost if alias removed

    i added my son to my account made him primary alias and useing his account as the sign in and lost all control over my own account simply so he could play keep and use the games nhe bought wo my consent and i want it all changed back without losing the
    games purchashed on bot connected accounts
  4. kevin johnston1 Win User

    Microsoft refuses to listen that my money was USED by someone else and therefore STOLEN

    Someone used my debit card through my account without my knowledge or consent
  5. SwordofWhedon Win User

    game gifted from my account without consent

    You can request a refund via the purchases tab on your account
  6. KindGryphon Win User

    Accidental Purchase

    Hey guys

    My son had purchased 450k worth of vc on nba 2k23 without my consent. I requested a refund for this matter but it was denied without any reasoning? I was wondering if I could still received my funds back into my account as this is ridiculous due to the fact my son had bought it without my consent or me even knowing until after the purchase had been made and popping up as a notification on my phone.

    Thanks
    Did you son spend any of the 450k VC at all? If he spent even a little bit of it then that would be one reason they would deny a refund and they likely won't change their decision if any of it was spent at all.
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Game Bought on wrong account without my consent.

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