Unauthorized charges

Kashton Vara · Jan 23, 2025 at 8:52 AM

Last week u got a total of 7 unauthorized charges back to back that were charged on my account from an unknown party. One representative said that i would get a refund, the second said i was not going to get a refund and the third didnt know what she was talking about and would not connect me to a supervisor. My bank is advising that since it was a hack on this website and not just my card itself they were not crediting me back and microsoft would have to credit me back. I cannot get anyone on the phone to help me. I have over a $100 in charges that were made from my account by someone else who i dont know. I want my money back, and this joke of a customer service is no help. Im about to cancel all my subscriptions to avoid future issues.

:)

kyle_m4496

Hi Kashton. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'd like to apologise for any inconvenience caused by this issue, I can understand how frustrating this must be.

However, since we don't have access to accounts or billing details on this forum, you'll need to contact Microsoft Store Support for help with this: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle

Patrick250

It shouldn't make a difference. If MS finishes investigation they will directly refund unauthorized charges, or if PayPal reverses them before MS is done you will also get money back for unauthorized charges.

AshleyBlankenship

Do. Not think it was x box it was the store

denis97g

you have to go to
xbox.com/refund and to remove your card, access your account on xbox.com and from there you can remove it.

XBA_Hype

https://support.microsoft.com/en-gb/help/4017804/requesting-a-refund

Unauthorized charges - Want refund