My sons account wrongly received permanent suspension

The enforcement team are the only ones who handle bans and they do not use the forums. Submitting an appeal is the only way to contact them. If an appeal was already submitted and they denied it, there is nothing else that can be done.

All enforcement inquiries need to be made through the enforcement web portal as this is the only point of contact for them.

https://enforcement.xbox.com/Home/HowTo#sub-topic0-6

The above link is to submit a case review.

If you found this post helpful, please remember to rate it.

I've done this, multiples times. It makes you answer general questions about xbox live that have nothing to do with the suspension. These kids are falsely submitting reports for my account as well because they aren't allowed to play in a party (due to their
disgusting foul language). This is the worst support system. We're trading in our xbox's today (all three) for PS4 and new games. This is the second time this has happened to my account and now we're suspended for a week witho ZERO help from Xbox supprt. RIP
3 xbox live account, family account and xbox

All enforcement inquiries need to be made through the enforcement web portal as this is the only point of contact for them.

https://enforcement.xbox.com/Home/HowTo#sub-topic0-6

The above link is to submit a case review.

If you found this post helpful, please remember to rate it.

All I want is for my child to be unbanned.

Another thing when you say an attack happened on his account.

Do you mean someone stole his sign in information and started doing stuff that would be against the code of conduct?

Did your son possibly give his account information to someone and they signed into his account and did stuff that shouldn't have been done?

We need more information on what you mean by your sons account was attacked?

And how do you know it was a permanent suspension? To find out for sure when you go to the enforcement site and look at the enforcement history for the account it should tell you how long the current suspension is for should have an end date if the end date
on it shows 12/31/9999 then yes it is a permanent suspension but if it shows less time then it would only be a temporary suspension.

If it is a permanent suspension those are not taken lightly their had to be something that was very egregious for them to do a permanent suspension.

yes someone breached his account and got him a permanent ban. And my son couldnt be able to give his account info to anyone because i have it. And the people who breached his account sent vulgar messages to his friends.

All I want is for my child to be unbanned.

Another thing when you say an attack happened on his account.

Do you mean someone stole his sign in information and started doing stuff that would be against the code of conduct?

Did your son possibly give his account information to someone and they signed into his account and did stuff that shouldn't have been done?

We need more information on what you mean by your sons account was attacked?

And how do you know it was a permanent suspension? To find out for sure when you go to the enforcement site and look at the enforcement history for the account it should tell you how long the current suspension is for should have an end date if the end date
on it shows 12/31/9999 then yes it is a permanent suspension but if it shows less time then it would only be a temporary suspension.

If it is a permanent suspension those are not taken lightly their had to be something that was very egregious for them to do a permanent suspension.

yes someone breached his account and got him a permanent ban. And my son couldnt be able to give his account info to anyone because i have it. And the people who breached his account sent vulgar messages to his friends.

So in a case like this you would need to contact Xbox support and inform them that your sons account was compromised and the people that got onto the account then did things to violate the code of conduct and got your sons account permanently banned they
would then fill out a form and do an investigation to determine if the account was truly compromised and part of the form is having you start a new Microsoft account and if they determine that the account was truly compromised then they will transfer all of
your information over to the new account that they have you create.