Account Stolen, getting "We couldn't find an account with that username. Try another, or...

Hello, Oprea C. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I didn't receive any mail from Microsoft regarding my Microsoft account deletion.

I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account

Hi Gagan, based on all the information on the post.
I'm afraid to say that it seems your account has been compromised and the hacker managed to change the email address associated with this account.

You can try to recover it by following the suggestions provided in the Microsoft interactive guide below:

https://support.microsoft.com/account-billing/h...