What has happened to the lock device option on family safety

If you want more information on device bans, and how they happen, you can check out this page -support.xbox.com/help/family-online-safety/enforcement/xbox-live-device-bans - it should answer most of your questions.

Basically, if the device is permanently banned, it can only be used for offline games.

Yeah, sorry. I logged into Microsoft family safety on my android phone. When I log in to my PC, it still says my account is not connected to a device, which makes it unable to change my settings (it says for Family safety features to work, my account has to be connected to a device).

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.

I don't see an option for online safety. Would this be an exbox dashboard layout issue? If not then can you tell me how to access online safety?

I do not have a family plan, as I'm the only one who has XBL in my family.

sign in to https://account.microsoft.com/devices?refd=account.microsoft.com and select Show Details for your Xbox to get the serial number (and
to register it as well)

the following link has a checklist of what to do if your Xbox is stolen

https://beta.support.xbox.com/help/family-online-safety/online-safety/stolen-console