Why did the happen when I reported someone on Xbox Live?

Hi Major, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This seems to be a bug, according to this post from Tomm_A: https://answers.microsoft.com/thread/e62f06ac-7fd7-4eeb-9b49-3da26a103844

Please, submit it using the Report a Problem tool.

Press the Xbox button to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

For a more detailed guide: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

I hope this helps.

Occasionally the enforcement team will send a thank you message, but not always. So you're not really told if/when action is taken. But all reports are investigated and the enforcement tram will take the appropriate action.

Thank you for reaching out so quickly.

OK I will tell you why your GRANDSON was suspended. He did something that violated the code of conduct that he agreed to when he accept the rules of xbox live. If he was suspended forever he did something like modding his xbox console so he could change
things on xbox live. Like the color of his avatar. Which is in direct voilation of the code of conduct. If this has happened to your GRANDSON it happened because he did it, and they have proof that he did. He was reported by someone. They investagated the
matter and found grounds for the suspention. Sorry to tell you but your GRANDSON cheated and this is the punishment for what he did.

depends on if they do it excessively and whether or not they are doing it to be mean or if they are just goofing around.