How do i fix error code 0x8007003B on my xbox account?

Hi Rodrigo, i tried changing the port selection to manual and followed the steps given but i am still getting the error code when i try to sign in. Is there anything else i could try?

Hi Rory, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users, but on the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

Please, try changing the Port Selection on the connection settings, from automatic to manual.

Go to Profile and System > Settings > General > Network Settings > Advanced Settings> Alternate Port Selection > Manual > Choose any from the Menu starting with a 4 or 5 (Example: 49215 or 57165).

Following Xbox Support* on X is highly recommended if you have an account there.

They consistently share updates on issues and solutions.

https://x.com/XboxSupport

I also recommend you contact support and let them know this is happening with your account:

https://support.xbox.com/contact-us

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*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Noel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users, but on the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

Please, try changing the Port Selection on the connection settings, from automatic to manual.

Go to Profile and System > Settings > General > Network Settings > Advanced Settings> Alternate Port Selection > Manual > Choose any from the Menu starting with a 4 or 5 (Example: 49215 or 57165).

Following Xbox Support* on X is highly recommended if you have an account there.

They consistently share updates on issues and solutions.

https://x.com/XboxSupport

I also recommend you contact support and let them know this is happening with your account:

https://support.xbox.com/contact-us

-----

*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

I attempted to sign in to my Xbox live account and got error code 8015190A, after reading online at Microsoft how to fix the error code which was delete profile and download the profile again I get the same error code and unable to download my profile again.
I worked online with customer support who had me clear the cache 3 times and I still get the same error code. I am at a loss on how to proceed with fixing this code so that I can use my Xbox 360.

Hi, DXT_Darth-Thanatos! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues signing in.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Is your console enrolled in the Xbox Insider program?

- Is this error coming up for multiple profiles on your console?

- Could you go to Settings > General > Network Settings, and let me know what you see under "Current Network Status"? your network's name is not necessary.

Thank you! I'll be looking forward to your reply.
Best regards.