Sad face on xbox captures

Discus and support Sad face on xbox captures in XBoX Games and Apps to solve the problem; When I got clips from my xbox. I was going to download the clip but there is a sad face on it. Why? 6988137c-5c43-41c2-8e62-f8b7dc921339 Discussion in 'XBoX Games and Apps' started by Naresh Krishnakumar, Jan 22, 2025 at 2:02 PM.

  1. Naresh Krishnakumar
    Naresh Krishnakumar Guest

    Sad face on xbox captures


    When I got clips from my xbox. I was going to download the clip but there is a sad face on it. Why?

    :)
     
    Naresh Krishnakumar, Jan 22, 2025 at 2:02 PM
    #1
  2. XBF Mohammed C Win User

    Sad face on game captures in my xbox app

    Hello Hornerbv, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps below one by another:

    1. Close the app from the recent applications menu.

    2. Restart your phone.

    3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.

    4. Clear the app storage, then try again. Go to Settings> Apps, select the app, then select Storage > Clear storage.

    5. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. Then reinstall the app from the Play Store.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Windows10XboxOne Win User

    "Xbox on" only works 30% of the time

    Xbox On

    .......

    Xbox ... On

    .......

    [Sad Face]
  4. Kimmy_24 Win User

    sad face on games

    Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

    Kindly check if you can install your game through MS store app. Press the Win + R key to open the Run dialog.

    Type cmd and click OK to open Command Prompt.

    In the Command Prompt window, type the following command and hit Enter to execute:

    WSReset.exe

    then open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the game pass. Try installing your games again.
  5. Derp HerpieDerp Win User

    Sad face with Xbox application

    Somehow works now. After about 5 hours of troubleshooting myself and nothing working. Tried it today and somehow it fixes itself. Sure...
  6. Derp HerpieDerp Win User

    Sad face with Xbox application

    It did not work. I will just unsubscribe and then wait for a few months.
Thema:

Sad face on xbox captures

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