Console constantly becoming unresponsive and games and game DVR failing to work

This is the second time I’ve posted about this on this subreddit.

I first want to say I appreciate all the work the Xbox team does with features and beta updates. But this has been a problem for nearly 3 months now and many of us in the community haven’t gotten any acknowledgment the team is looking into it.

There are multiple threads on Microsoft forums discussing the issue with varied set of circumstances.

Microsoft forum thread about it

Another thread

Another thread

Biggest thread I’ve seen on it from May 2024

But it’s always the same thing. Game DVR stops working and games stop launching. Settings won’t launch either and the console can become laggy and unresponsive until a hard reset.

The reason I am providing links is I really want the team to know this is not an isolated problem to just me. Lots of us are having this issue multiple times a day. It’s essentially completely ruining the gaming experience.

What happens is the console after being on for a while just becomes completely unresponsive, especially the game DVR. Clips and screenshots will no longer work, and often now when I try to load up a game it’s just a black screen with audio.

You aren’t able to reset the console from the menus.

You aren’t able to submit a bug report when it happens, it just doesn’t open the app or endlessly “loads”.

The system completely locks up and the only fix is a hard reset on the power button. Until it inevitably happens again within a few hours.

I have done factory resets. I even left the preview program back in June which fixed it, until the late August 2024 public release. Then it was instantly back again. It seems whatever issue I was having now finally made it to public release. I re-enrolled in the program trying to be able to report it but the console literally becomes unresponsive when it happens so I can’t submit the relevant data when the issue is actively happening.

Again, just really hoping someone from the Xbox team can acknowledge this issue and look into it. Many of us are dealing with it and it’s incredibly frustrating.

Thank you for your time and hope the right eyes see this post. (Hopefully already working on a fix ❤️)

submitted by /u/Awhite2555
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