Xbox series X keeps disconnecting from internet

I sympathise. Since this latest update my xbox one keeps disconnecting from the internet saying no network detected when the settings says it is. I have a series x haven't tried that yet to see if same issue .

Check the forum or just google "XBOX Series X disconnects from wifi". Tons of threads here and on reddit since the launch.

An example.

Hi Katie, I'm Ryan.

What ISP are you with, and what's the specific brand and model of your router/modem? Does the same issue occur on both WiFi and a wired connection with an Ethernet cable?

What OS version are you currently on? Settings > System > Console info.

If the issue perists, please report it via the Report a Problem app so that it can be looked into:
https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

Here to help.

Hello Jeremy,

Thank you for your reply on the previous thread here in Microsoft Community.



According to your reply, you are being kicked out of your gameplay. To isolate your issue, we would like to ask for few things:

1. What games are we playing?
   
2. Do you have issues to all games or only multiplayer games?
   
3. Can we ask for the error message or code you are getting? Please conceal your gamertag or email address.
   
4. What is your Network Status, here are the steps:
   
   • Kindly go to Xbox Console's Settings.
     
   • Select Network and Network Settings.
     
   • Look for NAT Type.
     
   • Please reply with a screenshot or picture of the Xbox Network.
     

For connectivity issues with your Xbox Series X. Here are some troubleshooting steps you can try:



1. Restart your Xbox Series X and your router/modem.

2. Make sure your Xbox Series X is up to date with the latest system update.

3. Check your network connection by going to Settings > Network > Network settings > Test network connection.

4. If you're using a wireless connection, try moving your Xbox Series X closer to your router or using a wired connection instead.

5. If issue still persists, you may need to contact your internet service provider to check if there are any issues with your internet connection.



Let me know if you have any other questions.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator