Black screen with remote play, issue seems to be with resolution

It didn't seem to resolve the issue that when I start remote play on my windows device from the Xbox app (windows), a black screen appears forcing me to exit out the Xbox app, I have tried all Xbox support please can someone help?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

This issue could be caused by a variety of factors, such as settings on your device, or settings within the remote play app. It could also be caused by the resolution or aspect ratio of your screen not being properly supported by the remote play feature. One possible solution could be to check your device settings and make sure that the resolution and aspect ratio are set correctly. It could also be helpful to check for updates for your device and the remote play app, as updates may include bug fixes that could resolve this issue.

May we know all of the mentioned games above does not have any issue (black screen) when played it on full screen on Windows 10?: no, i never had any problem in windows 10

May we know if you have tried to uninstall a game from Xbox and tried to play the game installed from Microsoft Store? Will it give you black screen when played full screen?: I haven't tried it yet

May we know if your graphics card driver is up-to-date?: it is updated

What are the troubleshooting you have done do far? : The only thing that I have tried so far is to uninstall the game or change the resolution, since I think that the resolution is the big problem, if I put it in a resolution like 1280x720 the game does not black screen if I play it in full screen, but if I put it in 1366x768 the screen goes black

Setting my screen resolution to 1080p worked, not the capture resolution.

The issue seems to lie specifically with 1440p output resolution.

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened