microsoft account hacked and email changed but password still the same

Hello, D1oBr4ndo. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Another option, is to attempt to recover the account by filling out the recovery form:

https://account.live.com/acsr

If none of those methods work, I regret to inform you that this means it's not possible to recover the account.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:
https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

Regards,

Arturo.

Sorry to hear that...

If you have important proof of ownership for that account (emails, important screenshots, etc)

You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership, unfortunately you may need to create a new account

thank you for your reply but it didn't help as none of the options applied to my case

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this mate

Sorry to hear that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

PS: Please note that here in the forums no one can assist you with this process / tell you the specific email / modify or share account details due to privacy and security reasons

Go to a PC and change you're email Password fast and go to youre account in microsoft and do the same

https://support.xbox.com/en-WW/account-management/change-microsoft-account-password