Can't play cloud games because play button greyed out

Colin Bondi · Apr 30, 2024

I just purchased the Game Pass Ultimate subscription and a new Xbox controller. I was able to successfully connect the controller to both my MacBook Pro and to my iPad however I cannot play any cloud games. I'm only using cloud gaming. When I go to any cloud game the play button is there but it is greyed out and does nothing when clicked. I have confirmed my controller is connected and it shows as connected in the Xbox app. The controller works because I can use it to navigate on the game selection screen. I've followed all the instructions so not sure what else to do.

Anyone know what the issue might be.

:)

kyle_m4496

Hi Colin. My name is Kyle and I'm an independent advisor.

I'm sorry you are experiencing issues accessing cloud games. Have you checked the Xbox Status page for your region? There is currently a major outage for Cloud Gaming in many regions: https://support.xbox.com/xbox-live-status

kyle_m4496

Hi Lane. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be that you are experiencing issues playing cloud games. Please check the Xbox Status page again, there is a major outage reported for cloud gaming: https://support.xbox.com/xbox-live-status

This issue is currently being investigated. I apologise for any inconvenience caused by this.

Thanks,
Kyle

Overcorpse

You are not alone. I am having the same issue. There must be another outage at M$. It's funny how a TV maker's game streaming service works flawlessly with very, very few outages but the biggest Software company in the world, struggles. Makes you wonder.

saad maih

same for me but only fortnite not greyed but when i click on it i get the rocket ship for 20 secs then a message saying disconnected from game (i have game pass it expires next month}

Jay-W09

Seems to be a widespread issue at the moment, most likely an outage which has not yet been noted by MS:

https://answers.microsoft.com/en-us...ming-for/0bbb5504-f491-4c7d-8748-0dccc3759dfc

Can't play cloud games because play button greyed out