Error code on Xbox one: 0x800701c4. How do I fix it

Hello Damian A! I'm Kris and I'd be happy to help you with your question.

When does this error come up? In the first instance, have you tried to power cycle the console by holding the Xbox button on the front of the console for around 10 seconds, wait for it to fully shut down. Remove the power cord for 5 mins then connect and power back on.

I tried all but they didn't work. Now when I try to download games it comes up with this error code 0x800701c4

Hi Nicky,

Just do one or all of the following to see if it works.

• methods to fix “Do you own this game or app?” (Error code 0x803f8001)” error on Xbox console
• Option 1. Power cycle Xbox one
• Option 2. Perform hard reset
• Option 3. Clean Windows Store cache
• Option 4. Set home console
• Option 5. Clear persistent storage data

Hi TheVintageRebel ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you are having an issue on playing game on your PC that gives you an error code :00000000. I'm glad you took the time to consider this for us so we can help you figure it out for you

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

2. What changes to your PC prior to this issue?

3. What is the make and model of your device?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
5. Restart your PC, log in to both apps and see if that solves the problem.

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator